Curriculum Vitae
Accomplished data professional with a proven track record of leading cross-functional teams, utilising data to provide insights that drive strategic decision-making and enhance operational, commercial, and financial efficiency. With a specialisation in the development and implementation of business intelligence strategies, crafting comprehensive, detailed reporting suites. My mission is to transform complex data into an accessible, useful, and actionable resource for all, thereby empowering users to make insightful, data-driven decisions.
Key Skills:
Management
-
Business intelligence strategy conception and implementation
-
Data governance
-
Over a decade of experience presenting to internal and external senior stakeholders in blue-chip corporations
-
Relationship building
-
Team management and mentoring
-
Cross-functional collaboration
-
Project management
-
Change management
-
Problem solving (most enjoyable part of my work)
-
Time management
-
Data driven decisions
-
SLA/CPI/KPI/PI performance management systems
System
-
MS Excel
-
SQL
-
Python (currently studying)
-
Power BI & DAX/Measures
-
Power Query (ETL)
-
API/RPA
-
Power Automate
-
Power Apps
-
CAFM software (Maximo, Concept Evo, Emaintenance, etc.)
-
Jupyter Notebook
-
MS Office Clait+ qualification
Data & Process
-
Data modelling
-
Data analysis
-
Data wrangling
-
Data visualization
-
Data storytelling
-
ETL
-
Process Writing
-
Bespoke dashboards
-
Performance analysis
-
Financial & commercial analysis
-
Bespoke reporting
-
Six Sigma (Yellow Belt)
-
Prince2
Work Experience
Oct 2022 - Present
Business Intelligence & Analytics Manager
-
Collaborating with the Digital Transformation Manager to spearhead the conception and implementation of the business intelligence strategy.
-
Managing a team of BI professionals, providing guidance, mentoring, and training as necessary.
-
Developing comprehensive reporting suites that encompass operational, financial, statutory, and contractual performance metrics across numerous national workstreams, with the aim of presenting key information to senior internal and external stakeholders.
-
Collaborating with cross-functional teams and stakeholders to identify BI opportunities, prioritise projects, and deliver data-driven insights and solutions that drive business operational and financial performance.
-
Implementing best practices and standards for data governance, data quality, and data security.
-
Assisting with the design & development of data warehousing and BI reporting systems.
-
Performing routine performance analysis and generating reports to monitor and evaluate progress towards CPI/KPI/PI targets, while also identifying opportunities for enhancement.
Jul 2017 - Oct 2022
Systems & MI Manager (Management Information)
-
Conducting data analysis and modelling to identify trends, patterns, and insights that informed strategic planning, performance management, and process improvement initiatives. I also developed and produced regular and ad-hoc reports, dashboards, and visualisations that communicated key performance metrics and facilitated informed strategic data-driven decision-making by senior stakeholders.
-
Designed and maintained databases, ensuring data governance and compliance with regulatory requirements.
-
Worked closely with cross-functional teams to identify business requirements and data needs to improve data quality, accessibility, and accuracy.
-
Conducted ad-hoc analysis and modelling to support business case development, forecasting, and risk assessment.
-
Worked on process improvement initiatives to streamline data collection, analysis, and dissemination, resulting in improved efficiency and effectiveness.
Feb 2015 - July 2017
National Contract Performance Reporting Manager
-
Developed and maintained dashboards, reports, and scorecards for key stakeholders, resulting in increased visibility of performance metrics and improved decision-making.​
-
Led a team of 16 direct reports and oversaw three teams located across the Milton Keynes head office and London corporate headquarters, providing guidance, coaching, and support to foster a culture of high performance.
-
Analysed and reviewed large data sets, KPI reporting data, and performance insights to deliver actionable recommendations that informed strategic planning, risk assessment, and process improvement initiatives.
-
Worked closely with IT teams to develop and maintain reporting systems and databases, ensuring accurate and reliable data sources for performance analysis and reporting.
-
Conducted data analysis and performance modelling to identify trends, patterns, and insights that informed strategic planning, risk assessment, and process improvement initiatives, resulting in significant improvements to operational efficiency and cost savings.
-
Collaborated with cross-functional teams to ensure the delivery of accurate and timely contractual reports for internal and external stakeholders, ensuring that reporting met the needs of senior leadership and external stakeholders.
-
Provided valuable insights into operational, financial, and compliance performance, informing strategic decision-making and driving continuous improvement.
Jan 2008 - Feb 2015
Service Desk Manager / Contract Manager
-
Annual national leadership award winner
-
Successfully managed an annual reactive maintenance budget of £1m and circa £150k+ Capital consecutively through stringent financial control.
-
Collaborated with senior colleagues internationally on the redesign and implementation of the bespoke FM CAFM software from an operational and reporting perspective used by globally for petrol station FM.
-
Managed system PPM Scheduling for circa 50 contracting companies
-
Operational management, reporting and data insight for facilities management covering the national Petrol Station portfolio.
-
Developed automated reporting systems and processes saving significant time to generate reports both internally and externally.
-
Overseeing circa 80,000 work instructions annually, to 30+ different contracting companies.
-
Responsible for completing maintenance and upgrade work covering all forecourt and shop related disciplines, for hard services for a national portfolio of company owned petrol stations and premium retail shops.
-
Day to day “hands on” management of HSE and business critical emergencies.
Responsible for KPI/SLA, HSE & commercial performance for 7 nationwide hard service contractors with over 200 Engineers, closely monitoring performance ensuring contractual obligations and targets were met safely, and working with procurement during contractor tender exercises.